Frequently asked questions FAQ

Here you will find some answers to frequently asked questions of our students. If you have any specific questions, please do no hesitate to contact us by email: or using our contact form.

We will be pleased to get back to you as soon as possible.

The School

Where is the school?

The school is located in Gros, a trendy and lively district, close to the Zurriola surfer´s beach and only 15 minutes on foot from the old town. And this is our School Adress:


Centro de Idiomas Donostia, s.l.

Calle Pasajes, 4

20013 San Sebastián - Spain

Can I use the internet at school?

The internet is free for all students at school. There is a computer Lounge and WiFi connection.

Who are the teachers and staff at the school?

TANDEM is a team of professionals who are widely-experienced in language teaching and a well qualified admnistration staff.



Idoia Ansa and Nerea López ·

Spanish course coordinator:

Ángel Martínez·



Ana Mendikute ·

Bernd Kibbel ·

How can I pay?

You can pay the remaning amount by bank transfer to our spanish bank account, credit card or cash (in person the first day of our course).

Our bank details:


Bank address: Avda. Libertad, 10 · 20004 San Sebastián, Spain

Account name: TANDEM Centro de Idiomas Donostia

IBAN: ES2030350060470600086226 · Swift-Code: CLPEES2M

Is the school closed at any time around the year?

No, we offer Spanish courses all year round and the school is opened all seasons.

How can I apply to the school?

You can book online or download our application form and then email it to the school. If you prefer, you can email to our office and we will send you an application form. Please remember that you can ask lots of questions before applying - we are here to help you!
You pay a deposit of 150 € by bank transfer or credit card and we send you a course confirmation.

What happens if I want to cancel my course after booking?

Please have a look at our Terms and Conditions for complete information about refunds.

Spanish Courses

What is the duration of one lesson?

All our lessons are 45 minutes.

What is the minimum age for Spanish Courses?

The minimum age for general Spanish courses is 16 years.

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